Refund policy

At LaMaeva, we take pride in the quality and exclusivity of our pieces. Please review our policy carefully before placing your order.

 Refunds

We do not offer refunds unless the item received is damaged or incorrect due to our error. All other sales are final.

 Exchanges & Store Credit

We accept exchanges or provide store credit under the following conditions:

• The item must be unworn, unused, and in its original packaging.

• You must initiate the exchange request within 3 days of receiving your order.

To request an exchange or store credit, email us at [your email address] with your order number and reason for exchange.

 Damaged or Incorrect Items

If you receive an item that is damaged or not what you ordered, please contact us within 3 days of receiving your package at [your email address].

We will gladly offer a replacement or refund in these specific cases.

 Shipping Issues

We are not responsible for delays caused by shipping carriers, weather conditions, or incorrect shipping information provided at checkout.

If your order is marked as delivered but you did not receive it, please contact the shipping carrier directly to file a claim.

 Fraud & Disputes

Filing a false claim or dispute after your order has been delivered and confirmed is considered theft.

Any fraudulent activity will result in a permanent ban from shopping with LaMaeva and may be pursued legally. We take this very seriously to protect our brand and customers.

If you agree to these terms, you are welcome to shop confidently knowing we stand behind our brand and customer experience.